Lessons in leadership... a real story we can all profit from, but earlier than we continue, let me tell what weren't going to do...On this article, we're not going to discuss management principles or attributes of a leader. We're not going to cite some insights gained from a management guide, course, or training. We're not going to rattle off the standard 3, 5, or 10 "whatevers" that a leader ought to possess. In actual fact, we will show you management at its best. The message you take away is solely up to you.
Recently we've had the painful pleasure of watching a profitable entrepreneur fail to satisfy the expectations of the purchasers for whom he supplied a service for. Huge deal right? Nothing new there...Wrong. Because of failing to satisfy his consumer's expectations, he was pulverized in forums, pummeled in emails, and assaulted by angry voice mails. Most would agree... that kind of crushing commentary was arguably warranted given the circumstances, but what happened next was astonishing.
Under that kind of scrutiny and stress, most of us would have both kept attempting to ship the product promised or simply have provided a refund and disappeared, but this entrepreneur did one thing unusual. The actual lesson in management came when this entrepreneur sought to make it right quite than search a manner out.
His "make it right" plan started with sending every consumer an email. Straightforward right? Not so much...that e-mail was not your typical, ever so widespread "customary" apology. That e-mail defined in painful detail precisely what went unsuitable and why. That e-mail not solely included the deepest and sincerest of apologies you'd anticipate, nevertheless it stated and I quote "It is my fault...", "I take full responsibility..." The email turned much more uncommon when the entrepreneur provided up his telephone number and asked that he be contacted in order that he can personally apologize. He even went so far as to arrange an internet site with a "schedule an appointment" performance to ensure that he may, actually, join with every one of those clients.
In addition to the email, he partnered with one other firm to satisfy and ship on the companies and merchandise promised, making certain that the information and information have been seamlessly integrated with no impression to the client. He then subsequently adopted up with each consumer to make sure the purchasers we're satisfied with the service supplied by the brand new company. He additionally went on to offer, at no charge, various tools to help help the affected consumer's business and agreed to at least one on one business strategy calls.
We chose to jot down this text because as one of those affected purchasers and being entrepreneurs ourselves, we felt this particular person showed braveness under fireplace, a willingness to not solely accept, acknowledge, and study from mistakes, but the energy to do right by his customers. Though his expertise was painful, he supplied a definition of "true management" that reached far past any management guide or training course. It is wonderful what can occur while you resolve to confront adversity with the energy to overcome.
In closing and to the entrepreneur referenced on this article, thanks for setting an example that the leaders of at the moment and the future leaders of tomorrow can profit from.
Lastly, while you take responsibility for all of your actions...the good and the bad, and become gracious, humble and unselfish, you emerge because the leader individuals will need to observe and even write about.
About The Author
Taylor has been writing articles on-line for nearly 5 years now. Not solely does this writer specialize in Leadership, you may also check out his newest website on how to convert AVI to WMV with AVI to WMV converter which also helps people find the best AVI to WMV converter on the market.
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